
Frequently Asked Questions
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Are your products authentic?
Yes! Please be assured that all our listings are 100% authentic with lifetime money-back guarantee. You are welcome to have the items authenticated by recognized professionals, and we will issue a full refund if they are found to be non-genuine.
What is your exchange / return policy?
We offer a full refund for any authenticity issues or undisclosed defects. However, we are unable to accommodate exchanges or returns due to a change of mind. Thank you for your understanding!
Do you ship internationally?
Yes! We offer worldwide shipping through SingPost and FedEx.
What is the condition of the bags?
You can refer to our detailed photos for the exact condition of each item. We strive to capture all signs of usage, and every photo is taken by us using the actual product, guaranteeing 100% transparency with no hidden flaws. A full refund will be provided if the item received does not match its description.
How much is the shipping fee?
Within Singapore: Complimentary doorstep delivery.
Overseas: Shipping fees apply based on the carrier's rates.
When I can receive my order?
Within Singapore: Orders will be delivered on the same day payment is made.
Overseas: Delivery typically takes 1–2 weeks for standard shipping and within a week via FedEx.
Can I view the bags?
Yes! We offer no-obligation viewings at Punggol MRT or Waterway Point at flexible timings.
Can I meet up to purchase the bags?
Yes! Meet-ups can be arranged at Punggol MRT or Waterway Point at flexible timings, and at Promenade MRT or Marina Square on weekdays.
Do you offer installment plans?
Yes! We provide a four-month installment plan through Grab PayLater. Feel free to contact us for more details.
Do you allow reservations?
Yes! We offer reservations with a deposit for up to two months. Feel free to contact us for more details.
Are original receipts included?
Most vintage bags do not come with their original receipts due to the passage of time. However, this does not affect their authenticity. Please refer to each product's description for specific inclusions.
Can I top up for gift set?
Yes! Gift set upgrades are available, subject to stock availability. Feel free to contact us for more details.
Couldn't find your answer?
We love to chat! If you couldn't find the information you were looking for, please reach out to us directly.